At Village Family Motor Inn Launceston, we aim to provide a comfortable, safe, and enjoyable experience for all guests. By making a reservation or checking into the property, all guests and their visitors agree to comply with the following legally binding policies.
1. Check-In Requirements & Security Bond
- Identification: A valid government-issued photo ID matching the reservation name must be presented upon check-in.
- Security Deposit: A valid credit card matching the photo ID and reservation name must be provided at check-in. The motel reserves the right to pre-authorise or charge a security bond to cover incidental charges, damages, or excessive cleaning.
2. Cancellation & No-Show Policy
- Standard Cancellation: Cancellations made within 72 hours of the scheduled check-in time (reckoned from 2:00 PM on the arrival date) may incur a cancellation fee equal to 100% of the total booking amount.
- Modifications: Booking modifications are allowable subject to availability up until 72 hours before the scheduled check-in time of 2.00pm on the arrival date. Modifications within 72 hours of the scheduled check-in time may incur a fee equal to 100% of the total booking amount or an amount determined at management discretion.
- No-Show: Failure to arrive on the scheduled arrival date without prior notice will be treated as a no-show. The reservation will be cancelled, and the full booking amount will be forfeited without a refund.
3. Group Bookings & Peak Periods
- Special Conditions: Bookings involving three (3) or more rooms, or bookings during peak periods, public holidays, and events, may be subject to a non-refundable deposit and separate cancellation windows. These will be advised within the booking cancellation/modification period.
4. Occupancy & Visitor Policy
- Maximum Capacity: Room occupancy must strictly not exceed the legal limit specified for the booked room type.
- Unregistered Guests: All visitors must leave the premises by 9:00 PM. Unregistered overnight guests will incur an immediate per-person charge, or may result in the immediate eviction of all occupants.
5. Noise, Quiet Hours & Conduct
- Quiet Hours: Strict quiet hours are enforced between 9:00 pm and 8:00 am.
- Zero Tolerance: Disruptive behavior, excessive noise, or anti-social conduct is strictly prohibited. Management reserves the right to immediately terminate a guest’s stay without a refund if a disturbance continues after a single warning or if the behaviour presents significant safety concerns for any person or damage to property located on the premisis.
6. Smoking & Illegal Substances
- 100% Smoke-Free: All indoor areas, guest rooms are strictly non-smoking and vape-free.
- Penalties: Any violation will result in an immediate minimum $250.00 cleaning and deodorising fee, plus the cost of any lost room revenue if the room cannot be relet.
- Tampering with smoke detectors and Fire Safety Equipment: Tampering with smoke alarms, covering sensors, or removing batteries is strictly prohibited. Any interference will result in immediate eviction without refund, the automatic forfeiture of your security bond and any costs associated with the equipment and subsequent room revenue losses. Additionally, the guest will. Be held fully liable for any false alarm call-out fees charge by emergency services.
7. Pet Policy
- Prior Approval: Pets are strictly permitted only in designated pet-friendly rooms and require written approval prior to arrival.
- Unauthorised Pets: Bringing an unauthorised pet onto the premises will result in an immediate $200.00 penalty fee, plus standard deep-cleaning and repair costs.
8. Damage, Loss & Liability
- Guest Responsibility: The registered guest is financially responsible for any damage, theft, missing items, or excessive cleaning required in the room or common areas caused by themselves or their invitees.
- Limitation of Liability: The motel accepts no responsibility for the loss, theft, or damage of guest vehicles, belongings, or valuables left in rooms or common areas. Guests are advised to secure their own travel insurance.
9. Management Rights
- Right of Entry: Management reserves the right to enter guest rooms for housekeeping, maintenance, or security purposes.
- Refusal of Service: Management reserves the right to refuse entry or terminate a stay immediately if a guest breaches these terms, compromises the safety of staff/guests, or engages in illegal activity.
10. Zero Tolerance
- Disruptive behavior, excessive noise, or anti-social conduct is strictly prohibited. Management reserves the right to immediately terminate a guest’s stay without a refund if a disturbance continues after a single warning or if the behaviour presents significant safety concerns for any person or damage to property located on the premises.